EXO Baekhyun‘s new clothing line Privé by BBH officially launched earlier today but it didn’t go as smoothly as everyone had hoped.
It all started when the website crashed thanks to all of Baekhyun’s fans flooding the site to get their hands on the new clothing collection.
Once the website was back up and running, the problems still weren’t over. Fans soon noticed that the line, which was marketed as being affordable, had a shockingly high shipping price. In fact, the shipping prices even reached $200 in some cases!
“We are specifically facing issues with international orders where our system charges inaccurate and higher shipping fees than usual. We are currently fixing this and it may take time to resolve the issue.” — Privé
Despite the high shipping some fans still placed their orders and shortly afterward the site was taken offline by Privé to try and fix the issue.
“We have currently taken our website down and are not taking orders at the moment until we resolve the issue. Once again, we are very sorry for this inconvenience. We will make sure to notify you once we’re back and live.” — Privé
Thankfully Privé was concerned about the extreme prices and have apologized for the issue. They also announced that they would issue refunds to those that were affected by the system glitch.
“We sincerely apologize for this inconvenience. For those who have already placed their orders, we will assess each orders’ shipment fees and refund accordingly if necessary. You will hear from us soon via email.” — Privé
And while Privé is trying to set things in order Baekhyun decided to employ his cute distraction from disaster techniques. He posted a message to Twitter shortly after the problems started to occur asking fans, “What are you guys doing!”
다들 뭐하고 계십니까!
— Baekhyun_EXO (@B_hundred_Hyun) July 6, 2018
And it seems that his question has been working to distract for the most part!
— Sana Ahmed (@sana_ahmed071) July 6, 2018
nothing ~i just missed you alot 😭🍃 pic.twitter.com/fgBV2qjFSK
— ericody126104 (@ericody126104) July 6, 2018
— EXO JJANG!!!❤️❤️❤️ (@mae_dianna) July 6, 2018
Good job on the distraction Baekhyun! Hopefully, Privé will have the issues resolved soon and everything will continue as if these disasters never happened!